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Customer Focused Solutions

Here at Biocair, we put our customers’ needs at the heart of everything that we do. Our customers’ requirements are the focus of all our operations and are central to our thinking.

In recent times, a surprising number of logistics companies, even the specialist couriers, have been increasingly inflexible when it comes to meeting their clients’ requirements. We are proud to be dedicated to bucking that trend, doing everything that we can to tailor our services to our clients’ specific needs, however challenging or complex.

It is our mission to ensure you can preserve your company’s reputation, protect the relationships that you have worked to build up and, most importantly, deliver on the promises that you have made. That is why Biocair supplies creative thought and true agility when designing innovative global logistics solutions for each and every customer, and the reviews that we have received from our clients to express their satisfaction stand testament to the exemplary service we provide – our service was rated 95% by our customers in a recent global customer survey.

Male Biocair employee delivering a shipment in a reception of a customer
Biocair performs extremely well in its global customer surveys

Services “A La Carte”

We have worked hard to devise a comprehensive menu of services which are designed to add additional value to your company’s supply chain. We understand that every customer has their own unique requirements, and that is why we have broken down our overall offerings into separate sections allowing each client to select the specific parts that they wish to use and pay for. Essentially, we have created an a la carte menu which is at our clients’ disposal.

We have developed a service which is ultimately flexible, and that means we like nothing more than taking on the challenges that our clients present to us. The more extreme their requirements and the more demanding their needs, the more we embrace the task in hand. We relish the opportunity to create brand new solutions and invent new equipment or devices that solve problems. We are specialists in researching projects from the very beginning, working out every step necessary to resolve the difficulties associated with bio-logistics projects, so you can depend on us to meet your every need.

A Dedicated Team For Project Management

The Biocair team comprises a host of global experts in the fields of regulatory compliance, logistics, dangerous goods, security, customs law, quality systems and cold chain along with a range of other subjects. With so many specialists collaborating on projects, we have a vast pool of knowledge which is accessible to every client using our services.

Should you require us to help you on a major project, you can be confident that we can manage it effectively to its conclusion using our vast industry experience and sound methodology. We are dedicated to handling every aspect of your shipment from end to end, including all the paperwork, documentation and licenses so your company’s reputation will be preserved and your peace of mind protected. When you choose us, you can rest assured that your project is in very safe hands.

Our Bespoke Services

By the nature of bespoke services, they are tailored to meet the specific requirements of each client. Nevertheless, some of the services which we have delivered to our previous customers include:

  • Cell and gene therapy shipments for which we have pioneered newly designed end to end logistics solutions
  • Transportation overseas of a “life’s work” inventory and of entire laboratories
  • Project management of the largest recall of medical devices in the world
  • Transportation of samples of historical blood from every medallist at leading athletic championships for the IOC
  • Movements internationally of toxic and radioactive chemicals
  • Validation testing and packaging design
  • Bespoke IT development with full integration with the client’s systems
  • Pioneering the first movement in bulk of cold chain materials in active packaging to Middle Eastern countries

As you can see, we have designed and developed a wide range of tailored services that are created around the requirements of our many and varied clients. The experts within our team work in close collaboration with each other, each utilising their own specific skills and knowledge, so that a unique solution can be devised to solve particular problems while still ensuring the integrity of each consignment and complete compliance with all regulations.

Thanks to the wealth of transportation options, packaging solutions and international regulatory knowledge that we have at our disposal here at Biocair, our clients can enjoy the complete peace of mind that comes with knowing that every aspect of their shipment transportation will be thoroughly taken care of every step of the way.

Bespoke Management Of Your Project

When you choose Biocair as your global logistics specialist for the biosciences industry, you can benefit from dedicated global project management to oversee your project. We will comprehensively plan on your behalf, defining the scope of your project and putting in place a tailored strategy to ensure the most appropriate handling of your consignment. Our careful management of your project will ensure that your expectations are fully clarified and your requirements met, and once your delivery is underway, we will ensure that you stay informed at every stage of the journey with regular status reports and clear communication.

Smiling male Biocair employee on the phone
We offer bespoke support for your supply chain

Of course, it goes without saying that we proactively ensure your shipment reaches its final destination in perfect condition and in a timely manner without any degradation, damage or undue delays. To this end, we will handle every possible aspect of the required paperwork and documentation for your consignment on your behalf, taking care to maintain compliance with all necessary regulations to preserve your reputation and prevent any setbacks which could negatively impact on the arrival time of your materials.

Every service that we provide has been designed to make life easier for our customers, minimizing the amount of time and effort spent on importing and exporting products, samples and materials. We take all of the hard work out of the life sciences supply chain so that you, the scientists, can focus your efforts on your valuable work rather than on managing logistics.


Contact Biocair today to find out more about how our specialist courier services can help you.