Privacy policy

 

Your Personal Data – What is it?
“Personal Data” or “Personal Identifying Information” is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly.

The processing of your personal data is conducted in adherence of data protection legislation, including the Data Protection Act 2018 and the General Data Protection Regulation (“GDPR”). A description of what personal data Biocair processes and the purposes are set out in this Privacy Notice.

Our commitment to privacy
Biocair International Limited ("Biocair") maintains at all times, the highest regard for privacy of its employees, customers, suppliers, associates and affiliates.. We take your privacy, and our responsibility under data protection legislation, very seriously and committed to complying with the data protection laws and apply the core principles to our business practices.

Personal data shall be:

  • Processed lawfully, fairly and in a transparent way;
  • Collected only for legitimate and explicit purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • Kept accurate and kept up to date;
  • Retained only as long as necessary for the purposes we process your data for;
  • Processed in a manner that ensures appropriate security of the personal data;

The data processed by Biocair will depend upon the relationship between Biocair and the individual concerned.

We process your personal data for the following purposes:

  • Customer service and account management
  • Communication regarding shipments
  • Transport and logistics for collection and delivery of products
  • Health and safety
  • Supplier management
  • Sales and marketing
  • Provision of quotes and pricing
  • Production of shipment paperwork
  • Customs and regulatory clearance
  • Invoicing for services
  • Credit checks
  • Screening for Denied Parties – See this document for further information
  • Security of business premises using CCTV
  • Self-assessment of our performance to improve the service received.
  • For internal and external audits and assessments.

Biocair will not process your personal data for purposes which are incompatible with the original purpose for collection unless we receive your explicit consent or required by law.

Types of personal data we process

Depending on the purpose for processing, as outlined above, we process the following types of personal data;

  • Names and titles
  • Contact details such as telephone numbers, addresses and email addresses
  • Where you pay for activities, financial identifiers such as bank account numbers
  • Where necessary, a copy of identification such as a passport or driver’s licence
  • Tax ID
  • Credit rating
  • CCTV feeds

Legal basis for processing your personal data
Legal obligations – To comply with laws and regulations.

Performance of a contract – To facilitate the set-up, management and closure of contracts and agreements with third parties.

Consent

Where Biocair process your personal data on the basis of consent, we ensure the request is clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language to make sure your consent is informed and freely given. You have the right to withdraw your consent at any time.

Processing based on legitimate interests

In accordance with our Cookie Policy, and subject to your consent, data collected through use of our website, is processed for analytical purposes. Further processing on the basis of legitimate interests are as follows;

  • Feedback mechanisms such as our customer survey
  • Information used for marketing purposes

Disclosure of information and categories of recipients

During the course of our business operations, we may be required to share your personal data with our internal group entities for internal operational and administrative purposes.

We also share your personal data with the below third parties:

  • External auditors, legal and financial advisors;
  • Marketing and research partners
  • Suppliers, partners and sub-contractors; and/or search engine and web analytics.
  • Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law.

Data storage and transfers

Biocair’s core operational systems are hosted in the United Kingdom and during the course of our business operations we may transfer personal data outside the United Kingdom or the European Economic Area (“EEA”) or accessed and processed by staff located in our overseas entities. Where the laws of the recipient jurisdiction have not been granted an adequacy decision by the Information Commissioner’s Office or European Union, we apply other applicable safeguards.

How Long does Biocair keep personal data?
Biocair will only retain your personal data for as long as it is necessary, in relation to the purpose for which is it processed.

This retention periods are documented in our Data Retention Schedule and determined by our legal, regulatory, contractual obligations and internal policies.

Your rights and your personal data
The data protection legislation grants you the following rights;

  1. The right of access
    You are entitled to review the data held by Biocair. At any point you can contact us to request access to the personal data we hold, details of processing, who can access the data and where we obtained the data. You will receive a response within one month of the date of request.

  2. The right to rectification – updates and corrections to data held by Biocair
    If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

  3. The right to erasure – also known as the ‘right to be forgotten’
    You can request that we erase the personal data we hold.
    • When we receive your request we will confirm whether the personal data has been deleted or the reason it cannot be deleted (for example because we need it for to comply with a legal obligation).

  4. The right to object to processing of your personal data or to restrict it to certain purposes only
    You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.

  5. The right to data portability
    You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.

  6. Where processing is based on your consent, you may withdraw consent at any time
    You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).

  7. The right to lodge a complaint with the Information Commissioner’s Office.
    You can contact the Information Commissioners Office on
    Tel: + 44 0303 123 1113
    or via emailcasework@ico.org.uk
    Website: www.ico.org.uk
    or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Staff – including applicants, candidates and former employees

Click here to view our Group Employee Privacy Policy.

Click here to view our PAIA Manual.

Click here to view our Transport and Fleet Driver Privacy Policy.

 

Contact Details:
Biocair
Iconix One, London Road
Sawston
Cambridge
CB22 3EG
United Kingdom

Tel: +44 1223 245 223
Fax: +44 1223 245 211
dataprotection@biocair.com

Our Data Protection Officer is BSI Digital Trust Consulting, email - DeputyDPOservice@bsigroup.com

For information about our data processing or for data subject requests and enquiries please contact email -  dataprotection@biocair.com.