A global product recall is a difficult situation for any company to have however when the product in question is a surgically implanted medical device it is vital that the suppliers selected to assist are experts in their field and not only provide a 100% reliable cost effective solution but also understand that patient needs must be at the forefront.
When designing the bespoke logistics solution in this instance a sympathetic approach was essential, so as not to add any burden on the patient or medical professionals, whilst being flexible to the requirements of the client and other parties involved to allow successful management of the voluntary recall.
Although not providing the cheapest solution, Biocair demonstrated how the inbuilt added value meant that the client could rest assured that their customers, the patients and medical professionals, needs would be met and be protected from any additional burden during the course of the voluntary recall.
In conjunction with the client and external medical device experts Biocair determined the exacting transport and packing requirements for the patient monitoring samples and removed devices as well as preparing simplified guidance instruction to medical professionals around the world to follow. In compliance with the complex claim process involved the Biocair solution managed samples on an individual patient level assisting in the fast turnaround of monitoring results from testing laboratories as well as reimbursement payments. The global logistics solution utilising Biocair’ s proprietary worldwide network was then implemented to seamlessly manage the voluntary recall from claim request, through packaging, collection, transport, delivery, reporting and more.