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Operations Supervisor - Burlingame, CA

Our company provides an expert logistics service tailored to the specialized needs of the pharmaceutical, biotech and medical research industries.

Main Purpose of Job

To perform and complete daily operational tasks to meet and exceed customer expectations, in compliance with all relevant regulations and the targets of the Company.

Key Responsibilities

  • Produce all documents necessary for the effective transport of any local, domestic or international export, in compliance with any appropriate regulations
  • Consignment Contract Review ensure that a Biocair receives, in writing, full shipment details for all consignments to ensure compliance with the appropriate regulations
  • Act as the primary liaison between the Operations and Transport teams
  • Be involved in the design and implementation of solutions to meet customer needs through liaison/consultation if necessary with other departments and remote offices
  • Post Flights – to check with an airline that a consignment has flown as per the reservation made with them in accordance with the monitoring procedure
  • Overseas Deliveries – monitor all door to door deliveries with overseas agents to ensure that delivery occurs within the specified time frame in accordance with the monitoring procedures
  • Couriers - monitor all deliveries of consignments with international and domestic couriers to ensure that delivery occurs within the specified time frame in accordance with the monitoring procedure
  • Ensure that all data that needs to be entered into the “Intranet System” is entered and amended so that is always complete and accurate
  • Job Completion – Ensure all consignment files are completed with the correct information in accordance with company procedures so that the Finance department can invoice the customer correctly first time. And all paper records and complete
  • Control costs and suppliers by ensuring the highest standard of service is procured “in line with the Biocair ethos” at the most cost-effective price to the company
  • To perform research into new routings and services to the maximum benefit of both customer and the Company
  • Ensure application of all operational elements of the Business System when performing consignments e.g. standard operating procedures, templates, information, etc
  • Ensure that any information that can be utilized in the provisions of service is controlled and communicated according to company standards
  • Be involved in the implementation of improving service performance based on the corrective actions from root cause analysis
  • Take responsibility for the running of the Biocair PHL day to day operations
  • Assist the PHL Operations Manager with the implementation of operational changes/improvements within the PHL team

Knowledge, Skills and Experience

Essentials for this Position

  • Excellent verbal and written communication skills
  • Ability to work with minimal supervision.
  • Ability to multi task
  • Adaptable individual with a “can do” attitude
  • Able to handle a heavy and rapidly changing workload
  • Able to supervise other employees in a fast moving environment
  • Intermediate level Microsoft Office skills

Desirables for This Position

  • Logistics, courier or freight forwarding experience
  • Import / Export / Customs knowledge
  • Direct customer service experience
  • Supervisor experience

Key Competencies

  • Able to work both as part of a small team and complete multiple tasks with minimal supervision or guidance
  • A high level of attention to detail in all aspects of work
  • Able to communicate clearly and concisely with clients, suppliers, and colleagues both within the USA and overseas

We offer a very competitive starting salary with an excellent benefits package including medical, dental, employer funded short-term disability and 401K.

Job Type: Full-time

If interested, please send resume to