Biocair is proud to announce the opening of an office in Los Angeles, US. This facility is just one of many planned additions to our worldwide network, designed not only to support strong customer growth in California, but also to support our global customer base.
‘Our customer-centric approach is at the heart of everything that we do - we truly understand our customers’ product, cool chain, and quality requirements’ said Sebastian Tomlin, US Operations Manager. ‘Our new Los Angeles facility confirms our continued focus on delivering operational excellence in the rapidly expanding US healthcare markets’.
Biocair received a request from a UK Research Institute to ship more than 400,000 embryonic mouse stem cells (10 years work) from the UK to China.
Part of the challenge included the calculation of the safest and most cost effective packaging solution – the current method of storage was in liquid nitrogen storage tanks. It was vital the stem cells remained frozen during transit.
To add to the complexity, an Animal Materials Import Permit from the Chinese government was required, along with an Export Health Certificate from DEFRA in the UK.
The import permit stated the first port of arrival into China must be Nanjing. Thus, Biocair had to source an airline that flew wide-bodied aircraft flights into Nanjing Airport from Europe. Additionally, we needed to find an airline that could accommodate all 8 containers and over 1000kgs of dry ice all on the same flight.
Due to the transit time and the criticality the samples did not defrost, additional dry ice replenishment during transit would be required.
Biocair established the import documentary and regulatory requirements, helped the consignee to apply for the import permit and assisted the shipper in the UK to apply for the DEFRA Health Certificate.
The liquid nitrogen storage tanks were not suitable for carriage by air. After some further investigation, it was found that the stem cells could be transported in dry ice at -80C, which opened up many more options for packaging and transport.
Biocair attended on-site at the UK storage facility to perform a test packing configuration to confirm the most appropriate packaging solution for the customer. It was concluded that 8 x KryoTrans KT400D high-performance validated containers, including a total of 1120 kgs of dry ice were required. Temperature monitors were included in each container.
On the morning of export, Biocair provided additional resource to assist with the packing of the samples on-site.
The shipment flew as booked, where Biocair’s Shanghai office took over, facilitating the dry ice check and replenishment, customs clearance and delivery to the Research laboratory.
The delivery and unloading of the stem cells was a major story of interest and was filmed by a local TV station in China.
Biocair delivered the shipment on time and maintained the required temperature of -80C as shown by the temperature monitor readings.
Biocair demonstrated their passion for providing customer-centric solutions, novel packaging, temperature control, regulatory expertise, and compliant documentation particular to the material and client’s requirements. The customer was very pleased with the level of professionalism displayed and cost efficiency of the project, not to mention the peace of mind Biocair delivered to them, in what was a critical process for their business.
Biocair’s global reach, which extends across the UK, Europe, the US and strategic locations throughout Asia, has just enhanced even further with the opening of their new office in South Africa. The office is located in Centurion in Gauteng Province. Biocair has assembled a team of industry experts with over 60 years of experience in clinical trials and medical research logistics in the region to lead the new office.
With the opening of their new facility in South Africa, Biocair are moving forward with their strategy of becoming the premium courier of choice for the Life-sciences industry on the African continent.
Biocair received a request from a new client regarding management of worldwide cold chain shipments to Saudi Arabia. They had previously experienced a 45% failure rate of perishables due to high ambient temperatures in the Kingdom and long lead times which delayed research activity.
Saudi Arabia is notoriously complex in terms of shipping paperwork requirements.
To add to the complexity, a mixture of biologicals and chemicals, (both hazardous and non-hazardous material), required scrupulous inventory management and correct classification for transport.
Biocair worked with the client to implement specific SOPs to manage the cold chain, storage and vendor management project requirements.
Biocair also assisted the client with all paperwork requirements, saving the client time and ensuring ongoing compliance with the relevant regulations.
Biocair sourced reusable cold chain packaging to maintain the integrity of the products during transit. Average summer temperatures in Saudi Arabia reach 45⁰C, but temperatures of 54⁰C are not unusual. Biocair took great care to investigate the validation of cold chain packaging suitable for the client, to eliminate any potential temperature excursions. In addition, Biocair's science professionals and quality
team wrote robust SOPs to ensure that the required temperature was maintained
Biocair demonstrated their passion for introducing client-specific services by implementing a dedicated team to manage all aspects of the clients' supply chain. This has resulted in ongoing successful delivery (near 100% success rate) of temperature controlled product and reduced delivery lead times.